As part of their work with Seattle, WA's Human Services Department, (HSD) the Government Performance Lab developed outcome and process metrics for homeless services. Based on these recommendations, HSD identified key metrics to track across its contracts with service providers. Common metrics...
In this case study, the Government Performance Lab discusses how Seattle, WA used results-driven contracting to focus contracts for homeless services on performance goals. By identifying and tracking six common metrics across contracts, Seattle aims to measurably improve outcomes for people...